We Help You Defend & Grow Your Market with Real Time CX Intelligence
We are the CX Company
We'll make an experienced and talented digital specialist available to you on a dedicated basis.
We'll help you improve the Digital Customer Experience across the entire Customer Journey.
We'll perform a thorough audit of your digital properties, systems, processes and organization.
Retained Digital Advisor
Smart executive teams realize they need to complement their in-house talent with smart & creative digital experts. They understand the value of having professionals who have the right combination of expertise and experience. Digital veterans who are strong both strategically and operationally. Experts who will provide objective guidance and work tirelessly to achieve meaningful results and help your organization become industry leaders. That’s exactly what you get with a retained advisor.
What you will get
One of our senior consultants will work hand-in-glove with your executive team and provide industry intelligence and expert guidance on all areas of digital strategy and operations. We will provide guidance, develop roadmaps, hire and oversee in-house or external teams and help your business reach it’s peak potential.
Benefits
- Access to Expert
- Best In Class 2016
- Friendliest Group
- Innovative Brand
Fees
- Contact us for pricing
- Minimum engagement period
CX Improvement
Companies can invest heavily in digital technologies, but unless they deliver a great customer experience, they will not get meaningful returns on those investments. We are Digital Customer Experience (CX) experts. We bring extensive experience, market intelligence and best practices knowhow to help you improve the customer experience you deliver across multiple channels.
What you will get
Our team of CX specialists will audit your digital assets, develop a roadmap of improvements and changes you need to make. Our experts will work with your team, and bring in other specialists, to implement the required modifications using a test/data-driven approach which ensures the improvements are verifiable. These engagements usually take a minimum of 2-3 months, but can take longer depending on how extensive the changes need to be.
Benefits
- Higher revenues
- Higher conversion
- Improved retention
- Lower churn
- Lower cart abandonment
Fees
- Varies by engagement
- Requires Audit services
Digital Audit
A decade ago, companies could get by with mediocre digital assets. Today, customers are demanding and discerning. They expect a great online shopping experience and will take their patronage to the vendor which offers them the convenience they expect. Our audit evaluate your assets and compare them against user expectations and industry best practices. We then produce a list of improvements you can implement to speed past your competitors.
Benefits
- List of deficiencies
- Recommendations for improvement
- Competitive comparisons
- Best in class examples
- Higher revenue & conversion
Fees
- Varies by engagement
What you will get
Our team of CX specialists will audit your eCommerce website and evaluate 400+ factors from design to functionality. We rely on extensive research, results from hundreds of thousands of tests we perform against other eCommerce websites and industry best practices. We will evaluate: your home page, search experience, product listing pages, product detail page and shopping cart/checkout pages. We will provide detailed recommendations and will walk your team through our findings at the end of the audit.
What you will get
Our team of CX specialists will audit your Mobile Commerce mobile app(s) and evaluate 200+ factors from design to functionality. We rely on extensive research, results from hundreds of thousands of tests we perform against other eCommerce websites and industry best practices. We will provide detailed recommendations and will walk your team through our findings at the end of the audit.